Please visit the order dashboard to Cancel / Return / Exchange the order. Please note that customers are allowed to initiate only one request per order for cancellation, return, or exchange.
CANCELLATION POLICY
Cancellation of order is allowed “within 24 hours of placing the order, or till the status of the order is ‘Processing’ (i.e. before shipment is confirmed), whichever is earlier.”
Refund in case of Cancellation of an order:
Refunds will be issued to the same ‘bank account / card / wallet / Kessa website wallet’ used for placing the order.
Note: For repeated prepaid order cancellation/RTO from one account or multiple accounts, Kessa may deduct cancellation fee (₹100 or actual banking transaction fee, whichever is higher) along with actual shipping cost for all such orders from refundable amount.
RETURN POLICY
Return request can be initiated only ‘once per order’ and ‘within 7 (seven) days of delivery of the order’, given following conditions are satisfied:
- Product(s) should be unused & unwashed
- Tags should be intact
- Product(s) is/are not purchased in sale/discounted price
- Product(s) is/are not custom altered
- Product(s) is/are not part of Excluded Category
Refund in case of Return of product(s):
* Refund Amount = Price of the Product(s) – Applicable Return Fee
Any COD Fee or Shipping Charges paid for the original order are non-refundable.
Customer would have the option of sending the product back by herself or avail reverse pickup facilitated via third party courier companies. In case, the customer opts to avail the reverse pickup by third party courier companies, a “Return Fee” would be applicable. In case the customer opts to send the product(s) herself, there won’t be any Return Fee.
Warehouse Address:
Nirmal Enterprises
3rd Floor, B-15,
Info City 1, Sector 34
Near Hero Honda Chowk
Gurugram, Haryana, 122001, India
Phone: +919873810050
In case, reverse pickup by third party courier company is not feasible due to any reason, customer will have to send the product(s) back to our warehouse herself and applicable Return Fee, if charged, will be added to the Refund Amount.
Customer will have two options to receive refund:
- Refund to Payment Method/Account – Refund requested in the same ‘bank account / card / wallet / Kessa website wallet’ used for placing the order. For COD orders, Kessa will send out a payment link to the customer.
- ‘Return Fee’ of ₹250 is applicable when customer opts for reverse pickup.
- Refund in Kessa Wallet – Refund requested in Kessa website wallet. This amount will be auto-deducted from payable amount of any future order on our website.
- ‘Return Fee’ of ₹125 is applicable when customer opts for reverse pickup.
Refund is processed once the product(s) is/are received at our warehouse (a maximum of 20 working days after pickup) and pass(es) quality checks. Please note that reverse parcel takes anywhere from 3-20 days after pickup to reach us.
EXCHANGE POLICY
Customer can initiate exchange for product or size. Exchange request can be initiated only ‘once per order’ and ‘within 7 (seven) days of delivery of the order’, given following conditions are satisfied:
- Product(s) should be unused & unwashed
- Tags should be intact
- Product(s) is/are not purchased in sale/discounted price
- Product(s) is/are not custom altered, or
- Product(s) is/are not part of Excluded Category
Customer would have the option of sending the product back by herself or avail reverse pickup facilitated via third party courier companies. In case, the customer opts to avail the reverse pickup by third party courier companies, an ‘Exchange Fee’ of ₹125 would be applicable. In case the customer opts to send the product(s) herself, there won’t be any Exchange Fee.
Warehouse Address:
Nirmal Enterprises
3rd Floor, B-15,
Info City 1, Sector 34
Near Hero Honda Chowk
Gurugram, Haryana, 122001, India
Phone: +911244919407 / +918178274783
In case, reverse pickup by third party courier company is not feasible due to any reason, customer will have to send the product(s) back to our warehouse herself and applicable Exchange Fee, if charged, will be cancelled (in case of COD exchange order) or credited to customer’s kessa wallet (in case of prepaid exchange order).
Exchange order is processed once the product(s) is/are received at our warehouse (a maximum of 20 working days after pickup) and pass(es) quality checks. Please note that reverse parcel take anywhere from 3-20 days after pickup to reach us.
If there is any excess amount after exchange order is created, it will be credited to customer’s Kessa website wallet. This amount will be auto-deducted from payable amount of any future order on our website.
Size Exchange
We take great care in dispatching garments as per size mentioned in our size charts. For one size alteration, we expect our clients to get the alteration done by themselves as we leave enough margin in our garments to even make them one size bigger.
CUSTOM TAILORED / ALTERED ITEMS
We will not accept return or exchange for custom sized items or items that have been altered in any way.
SALE ITEMS (if applicable)
All the sale, discounted, coupon & gift voucher purchases cannot be returned or exchanged.
EXCLUDED CATEGORIES
For product(s) in Jewellery or Mask or Rakhi or Home Linen or Jacket or Kids Jacket category, there is no ‘Return / Exchange’ available.
NON-ACCEPTANCE OF COD ORDERS
In case, customer does not accept the COD order after shipment, such customers may not be able to place COD order on our website in future or will have to compulsorily verify mobile numbers to place COD orders.
NON-ACCEPTANCE OF PREPAID ORDERS
In the event a prepaid order is not delivered and is returned to the warehouse, the order amount will be credited to the customer’s account as Kessa wallet balance. This balance can be utilized only for future purchases.
INTERNATIONAL ORDERS
For international orders (shipping out of India), there is no ‘Cancellation / Return / Exchange’ available.
Note: International order may incur additional import charges by foreign country’s government’s custom/relevant department. Though, usually there is no import charge for textiles. Customer will have to bear such charges.
DISCLAIMERS
Irregularities in Hand Block Prints
Please note that as hand block printing is a traditional technique that is done by hand, there may be slight variations and irregularities in the print. This adds character and uniqueness to each piece and should not be considered a defect. We celebrate the beauty in these differences and hope that you do too!
Bleeding in Indigo
Indigo is a beautiful and versatile dye that is known for its unique properties. However, it is common for indigo-dyed items to experience some color bleeding, especially during the first few washes. This is due to the natural characteristics of the dye and is not considered a defect. To minimize the potential for bleeding, we recommend washing indigo-dyed items separately and in cold water. We hope that you enjoy the rich color and beauty of your indigo-dyed item and appreciate its unique qualities.
Bleeding in Piping Seam
We take great care in crafting our products with high-quality materials and construction methods. However, it is common for some color bleeding to occur in piped seams during the first few washes. This is due to the natural properties of certain fabrics and dyes, and should not be considered a defect. To minimize the potential for bleeding, we recommend washing the item separately and in cold water. We hope that you appreciate the attention to detail in our products and the unique qualities that come with the natural processes of washing and wearing.
Product Color Variation
Please note that the color of the product may vary slightly from the images displayed on our website due to lighting and monitor settings.